Privacy Policy

Last updated: March 2026

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1. Introduction

Río Celeste Sloth Tubing Tours ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information:

• Full name
• Email address
• Phone number
• Booking preferences (dates, number of participants)

2.2 Payment Information:

Credit card information is processed securely through Pagadito, our PCI-DSS compliant payment processor. We do NOT store your credit card numbers, CVV, or other sensitive payment data on our servers.

2.3 Automatically Collected Information:

• IP address
• Browser type
• Device information
• Pages visited and time spent

3. How We Use Your Information

We use your information to:

• Process and confirm your tour bookings
• Send booking confirmations and reminders
• Communicate about your reservation
• Process payments securely
• Improve our website and services
• Respond to your inquiries
• Comply with legal obligations

4. Information Sharing

We do NOT sell your personal information. We may share your information with:

• Payment Processors: Pagadito for secure payment processing
• Service Providers: Email services for booking confirmations
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Pagadito (PCI-DSS compliant)
• Limited access to personal data by authorized personnel only
• Regular security assessments

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data

7. Cookies

Our website may use cookies to enhance your browsing experience. You can configure your browser to refuse cookies, though this may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

• Email: slothtubingtourrioceleste@gmail.com
• Phone: +506 6119 0673
• Address: Bijagua de Upala, Alajuela, Costa Rica

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